Receptionist Job Description

When writing a job description for a receptionist, It’s important to include as much detail as possible to attract suitable candidates. A good job description will help a receptionist candidate understand the duties of the role, company ethos and personal skills and requirements expected, plus any benefits. The overall goal is to encourage receptionist candidates to feel excited about the opportunity and apply.

Receptionist Job Description Sample

A receptionist’s position in an organisation is vital. As well as being the first point of contact for clients, their job is to provide exceptional customer service and assist in helping the business run smoothly. As well as welcoming employees and guests when they arrive or contact the company, receptionists may also take on administrative tasks such as arranging travel, scheduling meetings and managing email accounts.

Receptionist Duties & Responsibilities

Here are some common key responsibilities included in a receptionist job description:

• Meeting and greeting all visitors to the office
• Answering telephone calls in a timely fashion, taking clear and detailed messages
• Overseeing the meeting room bookings
• Arranging catering for meetings and events
• Managing office supplies
• Ensuring the fridge is well stocked
• Liaising with suppliers such as IT and cleaning staff
• Assisting with any facility issues
• Being responsible for Health and Safety
• Managing expenses
• Diary management
• Making travel arrangements
• Organising meetings
• Managing subscriptions
• Ensuring new starters have building access
• Reporting to the Office Manager and assisting with day-to-day needs
• Basic office administration
• Filing and scanning
• Distributing the post
• Ordering couriers and taxis
• Issuing visitor badges
• Monitoring logbook
• Sorting and distributing post
• Maintaining security at the reception area

Receptionist Skills & Requirements

Below is a list of qualifications and personality profile that a receptionist needs to have or aspire towards:

• Educated to A-Level
• Competency with Microsoft Office
• Confident and friendly personality
• Professional telephone manner
• Exceptional time management skills
• Excellent communication skills
• Previous proven front of house experience
• The ability to work as part of a team
• Well-spoken
• Polished in appearance

Receptionist Benefits

Here are some of the benefits a receptionist may expect when working with your company:

• Competitive salary - explore average receptionist salaries here.
• Pension
• Mobile Phone
• Private medical insurance
• Core office hours
• Annual bonus
• Holiday allowance
• Cycle to work scheme
• Gym membership

You can also include the softer benefits, such as team social events, flexible working hours, a fully stocked fridge, free uniform provided, annual pay review etc.