On behalf of our client, we are looking for a Head Receptionist to work for a boutique, private, family run GP Practice in the heart of Kensington. A pivotal role, managing two receptionists, ensuring the smooth running of the Practice and delivering 5* customer service to patients.
Key Duties for the Head Receptionist
- To supervise the professional greeting of patients and visitors, to the highest standards.
- Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
- On-going development of skills and knowledge for the reception team
- Leading, monitoring, motivating and inspiring the team; providing guidance and support.
- Booking appointments with patients face to face and via telephone adhering to book on the day slots
- Hold fortnightly reception meetings with admin staff
- Monitoring of stock levels and ordering stationery and medical supplies
- Check outstanding invoices at the start of the day and ensure that bad debt is chased.
- Registration of new patients.
- Taking accurate and relevant telephone messages
- Receiving and giving prescriptions from and to patients always checking their name and address and ensuring prescriptions are circulated to available doctor
- Ensure reception and waiting areas are always kept tidy
- Deal appropriately with visit requests and emergency calls
- Induction and training of receptionists
The Ideal Head Receptionist
- Experience of working in a highly customer focussed service delivery role
- Excellent customer-focused manner
- Demonstrating the ability to be proactive and to possess strategic thinking skills
- The ability to lead a team, communicate effectively at all levels and manage change
- A high standard of personal appearance
- A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our patients
We appreciate every application but are unable to respond individually to everyone due to the high volumes we receive.